Telephony & call center

Every call reaches the right person.

One phone system for your whole company: offices, branches, and people working from home. We installed the one at the Palacio de Justicia: over 600 extensions.

Are you technical? Turn on nerd mode in the menu.

One system for the whole company

IP telephony for office, remote, and hybrid work: your extension follows you wherever you are.

It runs in your building, in the cloud, or both at once. On your terms, not ours.

The system is answering calls in 4 to 6 weeks.

<modo-nerd> PBX-IP system with SIP telephony. Desk phones or softphones on your computer and phone. Integration with Microsoft 365 and Google Workspace. Call history and reports. Voice and video quality monitoring (QoE). Call recordings are kept for 90 days. The term extends by contract. The system connects to your current lines, analog, digital, or SIP. If the internet drops, the system in your building keeps extensions and local lines working. We work with Mitel and NEC. </modo-nerd>

Customer service

For your call center: automatic routing, IVR, call recording, and reports. The customer reaches the right person without bouncing through three extensions.

A call nobody answers doesn't retry: the customer dials the next name on the list.

How we work

Switching phone systems can't cost you a single call.

So the new system goes in while the old one is still answering: the cutover happens tested, not cold. You keep your numbers.

The proposal lists every step: survey, installation, testing, migration. Check any quote against that list.

Success stories

The Palacio de Justicia in Ciudad del Este answers on a system of over 600 extensions and analog and digital trunks we installed.

The Paraguayan Football Association answers on a 135-extension system we built end to end.

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